| The Permissive Environment Is The Suspect... | | | | Using a Threat Assessment Team or a trained group |
| The permissive and participatory conduct which | | | | ofindividuals would be the proper approach in this |
| mostemployees take for granted,eventually escalates | | | | scenarioand in future incidents. The conduct of the |
| into themore serious assaultive behavior commonly | | | | Threat |
| referred to asemployee on employee workplace | | | | Assessment Process would involve the total analysis |
| violence starts withinnuendos, a bad word, or simple | | | | ofinformation and intelligence available about |
| jokes taken out of contextor used to inflame | | | | theparticipants, the incident and the environment in |
| another. Initiation of a proper andthorough | | | | order torender a fair and impartial outcome. Being |
| investigation is possible under the auspices of a | | | | properly trainedis key. Knowledge of how to conduct |
| Threat Assessment Team. Banter between | | | | a fact findinginvestigation is critical to the successful |
| employees if leftalone by supervisors becomes tense | | | | determination ofthe type of disciplinary action or |
| and often results in amore aggressive response. The | | | | criminal prosecutionmight bring. The process should |
| truth of the matter is that inmost cases this banter is | | | | synchronized and wellcoordinated and reflective of |
| perceived as harmless shop talk. | | | | the organization's leadershipteam if possible to insure |
| Supervisors often believe that this healthy shop talk | | | | that the preliminaryresponsibility of conducting the |
| buildscamaraderie and does not detract from | | | | fact finding investigativeprocess does not fall on the |
| performance. However,such permissive behavior | | | | shoulders of the Security |
| empowers the potential perpetratorwho may feel he | | | | Director only. The major players of the Threat |
| enjoys the partiality of the supervisor. | | | | Assessment |
| After all, he does his job, pumps out the numbers | | | | Team should include at a minimum: the Immediate |
| and meetsthe "bosses" demands. Regardless of the | | | | Supervisor, |
| relationship and hisperformance, definite and clear | | | | Personnel & Human Resource Managers, Employee |
| action should be takeninitially to curtail the potential of | | | | Assistance, |
| an explosive situationfrom impacting the workplace. | | | | Safety and Security Managers, to insure a thorough |
| The spontaneous reaction bythe victim is surprising | | | | Threat |
| and could be sufficiently volatileto affect bystanders | | | | Assessment (Investigation) is conducted. |
| as well. | | | | In Assessing the above scenario the root cause of |
| Remembering that the business owner is | | | | theconfrontation was the unabated name calling, |
| ultimatelyresponsible for the actions they fail to take | | | | verbal abuseand innuendos, in a contributory and |
| in anysituation places the decision in question. The | | | | improperly supervisedenvironment. Supervisors who |
| prevention ofworkplace violence requires a proactive | | | | fail to step in can be heldcivilly liable and responsible |
| response. Securityis everyone's responsibility but | | | | for their failure to actearly or appropriately to |
| ultimately but ultimatelymanagement's duty. The | | | | prevent escalation orconfrontations. In cases of |
| exposure to violent behavior by nonemployees is yet | | | | death or serious injury betweenemployees or |
| another issue which will be presented infuture articles. | | | | customers, wrongful death law suits are oftenfiled in |
| In a permissive environment, the uninformed | | | | addition to criminal prosecution. Not knowing is |
| employee has noidea that emotions tied into simple | | | | nolonger a legitimate excuse. When supervisors fail to |
| acts of harassment arean explosive combination | | | | actappropriately, management has the burden of |
| often leading to a spontaneouscounter response by | | | | investigatingthe incident, dealing with the issue of the |
| the victim. While the response isunfortunate in terms | | | | aggressor overthe contributory behavior of the |
| of who ultimately precipitated theincident, the victim | | | | instigator and decide onthe appropriate progressive |
| who is now taking the action into hishands becomes | | | | actions (disciplinary orreferral to local police) |
| the aggressor and must be held accountable. | | | | necessary. |